Returns Policy
To request a cancellation, please contact:
Orders placed Saturday through Sunday may be cancelled until 12:00 PM Pacific Time on the following Monday.
Orders placed Monday through Friday may be cancelled until 12:00 PM Pacific Time on the next business day.
Orders cancelled after the applicable cancellation window may be subject to a 15 percent restocking fee if the item has already been ordered from a warehouse or manufacturer.
Once an order has shipped and is no longer in our possession, it cannot be cancelled.
If the cancelled item was special ordered from the manufacturer, a 15 percent restocking fee may apply.
VIN Verification
Providing a VIN at checkout is strongly recommended to help verify correct part compatibility.
If a VIN is not provided at checkout, the customer assumes responsibility for confirming that the part ordered is correct for their vehicle. In these cases, the customer is responsible for all return shipping costs and any applicable restocking fees.
Return Policy
Authorized returns are accepted within 30 days of the delivery date.
All returns must receive a Return Merchandise Authorization (RMA) prior to being returned.
To initiate a return, please contact our parts department for authorization.
A copy of the original invoice must be included with the return.
Returned items must meet the following conditions:
Items must be new and unused
Items must be in original manufacturer packaging
Items must be complete with all components
Items must not have been installed, mounted, or modified
We cannot accept returns for:
Used parts
Installed parts
Parts that show installation attempts
Electrical components
We reserve the right to refuse any return that does not meet these conditions.
Restocking Fee
A 15 percent restocking fee applies to most returns that are not the result of our error.
This fee covers manufacturer return charges and warehouse processing costs.
Return shipping costs are the responsibility of the customer unless the return is due to our error.
Refund Policy
Returned products must be in new and unused condition and include the original packaging.
Once your return is received and inspected, refunds are typically processed within 48 hours.
Refunds will be issued to the original payment method used for the purchase.
Depending on your credit card provider, it may take 2 to 10 business days for the credit to appear on your account.
Damaged or Incorrect Shipments
Please inspect all packages immediately upon delivery.
If a shipment arrives damaged, do not accept the package and ask the carrier to return it to the sender.
If a damaged package is delivered while you are not present, contact the carrier immediately and notify us so we can assist with the claim process.
All original packaging must be retained for shipping damage claims.
We must be notified promptly of any damaged, missing, or incorrect items.
We are not responsible for missing, damaged, or incorrect parts reported more than 30 days after delivery.
Package Security
We are not responsible for packages that are lost or stolen after delivery has been confirmed by the shipping carrier.
Customers concerned about package security may request signature confirmation when placing an order.
Installation Disclaimer
We are not responsible for installation errors or any labor costs associated with the installation or removal of parts.
We do not reimburse labor charges, towing fees, rental vehicles, diagnostic charges, or other related expenses.
Warranty
Warranty coverage is subject to the policies and terms established by the original manufacturer.
Customers should review warranty coverage details prior to purchase.