Shipping Policy

Audi OEM Parts, a division of Audi Henderson

7740 Eastgate Rd, Henderson, NV 89011

Processing Time

Orders are processed as quickly as possible once payment has been received and verified. In stock orders typically ship within 24 hours. Orders placed on weekends or holidays are processed the next business day.

Backordered or Manufacturer-Ordered Parts

If a part is not currently in stock and must be ordered from the manufacturer, it typically takes 2 to 3 business days to arrive at our facility and will then ship promptly to the customer. Most orders ship complete within 4 to 5 business days. Some manufacturer supplied parts may take up to 5 to 6 business days to arrive and will ship immediately once received. If a part is placed on backorder with no ETA, we will hold the order for no more than 60 days, after which it will ship as is. We will proactively notify you by email at each stage of a backorder, not just on request.

Ground Shipping

Ground shipments typically take 2 to 7 business days depending on delivery location. Transit times provided by shipping carriers are estimates and cannot be guaranteed. Shipping carrier substitutions may be made at our discretion in order to provide the most efficient delivery service. Orders are shipped using major carriers including USPS, UPS, or FedEx.

Expedited and Overnight Shipping

If expedited shipping is selected, the order will ship using the selected expedited service once the item arrives at our shipping facility. Not all items are available for same day shipment. Overnight shipping is available for an additional cost, calculated and displayed at checkout before you confirm your order.

Oversized and Overweight Orders

Items with one dimension of 35 inches or larger, or exceeding 30 pounds, are typically considered oversized or overweight and may require additional freight charges. You will always be contacted for approval before any additional charges are applied and before the order ships.

Address Requirements

All orders must have a valid home or business address. We do not ship to P.O. Boxes unless approved to be sent via USPS.

International Orders

We ship internationally. Customers are responsible for all tariff fees on international orders. First time international customers, and first time customers choosing to ship to an address different than the billing address, will be required to complete a bank wire transfer due to increased fraud protection.

Signature Requirements

All orders over $400 will be sent signature required. Customers may also request signature confirmation on any order at no additional cost, regardless of order value.

Insurance and Liability

We insure all orders against loss or damage for the full value of the order while the shipment is in transit with the carrier. Coverage ends once the shipment is scanned and confirmed as delivered. All orders damaged in transit must be claimed by the buyer directly with the carrier, and our team will help guide you through that claims process. We are not responsible for packages lost or stolen after confirmed delivery.

Cash on Delivery

We do not ship COD orders.

Questions About Your Shipment

Contact our team directly at [email protected] or 888-448-6114. We are a dealership parts department, not a third party fulfillment center, so you are always speaking with someone who can actually look into your order.