Audi OEM Parts, a division of Audi Henderson

7740 Eastgate Rd, Henderson, NV 89011

888-448-6114 | [email protected]

Processing Time

Orders are processed as quickly as possible once payment has been received and verified. In stock orders typically ship within 24 hours. Orders placed on weekends or holidays are processed the next business day.

Backordered or Manufacturer-Ordered Parts

If a part is not currently in stock and must be ordered from the manufacturer, it typically takes 2 to 3 business days to arrive at our facility and will then ship promptly to the customer. Most orders ship complete within 4 to 5 business days. Some manufacturer supplied parts may take up to 5 to 6 business days to arrive and will ship immediately once received. If a part is placed on backorder with no ETA, we will hold the order for no more than 60 days, after which it will ship as is. We will proactively notify you by email at each stage of a backorder, not just on request.

Ground Shipping

Ground shipments typically take 2 to 7 business days depending on delivery location. Transit times provided by shipping carriers are estimates and cannot be guaranteed. Shipping carrier substitutions may be made at our discretion in order to provide the most efficient delivery service. Orders are shipped using major carriers including USPS, UPS, or FedEx.

Expedited and Overnight Shipping

If expedited shipping is selected, the order will ship using the selected expedited service once the item arrives at our shipping facility. Not all items are available for same day shipment. Overnight shipping is available for an additional cost, calculated and displayed at checkout before you confirm your order.

Oversized and Overweight Orders

Items with one dimension of 35 inches or larger, or exceeding 30 pounds, are typically considered oversized or overweight and may require additional freight charges. You will always be contacted for approval before any additional charges are applied and before the order ships.

Address Requirements

All orders must have a valid home or business address. We do not ship to P.O. Boxes unless approved to be sent via USPS.

International Orders

We ship internationally. Customers are responsible for all tariff fees on international orders. First time international customers, and first time customers choosing to ship to an address different than the billing address, will be required to complete a bank wire transfer due to increased fraud protection.

Signature Requirements

All orders over $400 will be sent signature required. Customers may also request signature confirmation on any order at no additional cost, regardless of order value.

Insurance and Liability

We insure all orders against loss or damage for the full value of the order while the shipment is in transit with the carrier. Coverage ends once the shipment is scanned and confirmed as delivered. All orders damaged in transit must be claimed by the buyer directly with the carrier, and our team will help guide you through that claims process. We are not responsible for packages lost or stolen after confirmed delivery.

Cash on Delivery

We do not ship COD orders.

Questions About Your Shipment

Contact our team directly at [email protected] or 888-448-6114. We are a dealership parts department, not a third party fulfillment center, so you are always speaking with someone who can actually look into your order.

To request a cancellation, please contact:

[email protected]

Orders placed Saturday through Sunday may be cancelled until 12:00 PM Pacific Time on the following Monday.

Orders placed Monday through Friday may be cancelled until 12:00 PM Pacific Time on the next business day.

Orders cancelled after the applicable cancellation window may be subject to a 15 percent restocking fee if the item has already been ordered from a warehouse or manufacturer.

Once an order has shipped and is no longer in our possession, it cannot be cancelled.

If the cancelled item was special ordered from the manufacturer, a 15 percent restocking fee may apply.

VIN Verification

Providing a VIN at checkout is strongly recommended to help verify correct part compatibility.

If a VIN is not provided at checkout, the customer assumes responsibility for confirming that the part ordered is correct for their vehicle. In these cases, the customer is responsible for all return shipping costs and any applicable restocking fees.

Return Policy

Authorized returns are accepted within 30 days of the delivery date.

All returns must receive a Return Merchandise Authorization (RMA) prior to being returned.

To initiate a return, please contact our parts department for authorization.

A copy of the original invoice must be included with the return.

Returned items must meet the following conditions:

Items must be new and unused
Items must be in original manufacturer packaging
Items must be complete with all components
Items must not have been installed, mounted, or modified

We cannot accept returns for:

Used parts
Installed parts
Parts that show installation attempts
Electrical components

We reserve the right to refuse any return that does not meet these conditions.

Restocking Fee

A 15 percent restocking fee applies to most returns that are not the result of our error.

This fee covers manufacturer return charges and warehouse processing costs.

Return shipping costs are the responsibility of the customer unless the return is due to our error.

Refund Policy

Returned products must be in new and unused condition and include the original packaging.

Once your return is received and inspected, refunds are typically processed within 48 hours.

Refunds will be issued to the original payment method used for the purchase.

Depending on your credit card provider, it may take 2 to 10 business days for the credit to appear on your account.

Damaged or Incorrect Shipments

Please inspect all packages immediately upon delivery.

If a shipment arrives damaged, do not accept the package and ask the carrier to return it to the sender.

If a damaged package is delivered while you are not present, contact the carrier immediately and notify us so we can assist with the claim process.

All original packaging must be retained for shipping damage claims.

We must be notified promptly of any damaged, missing, or incorrect items.

We are not responsible for missing, damaged, or incorrect parts reported more than 30 days after delivery.

Package Security

We are not responsible for packages that are lost or stolen after delivery has been confirmed by the shipping carrier.

Customers concerned about package security may request signature confirmation when placing an order.

Installation Disclaimer

We are not responsible for installation errors or any labor costs associated with the installation or removal of parts.

We do not reimburse labor charges, towing fees, rental vehicles, diagnostic charges, or other related expenses.

Warranty

Warranty coverage is subject to the policies and terms established by the original manufacturer.

Customers should review warranty coverage details prior to purchase.